Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desir...

About the JobWere changing the way people think about customer service, and we need your help! Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier ...

We are currently seeking a Project Manager Contact Center for one of our banking clients.Work location: India (Bangalore, Pune, Hyderabad)Work setting: remoteWe are looking for a strategic and technically adept Channels Proje...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desir...

Job description:We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application,perform screening of candidates, schedule/reschedule their first day and share firs...

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking an...

we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem sy...

** Urgent Hiring for the Role of Quality Assurance Specialist - Contact Center Call Flow Automation for our Team**Role: Quality Assurance Specialist - Contact Center Call Flow AutomationDuration: Contract Location: RemoteWork...

1 Year initial LPE contract (Extendable) 5Days Work from Office (Raipur, Chhattisgarh)Required: 1. Education - BE / BTech any specialization 2. 5+ years of contact center experience 3. 3+ years of experience in w...

Position Summary... About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associate...

Position Summary... What youll do... Job Summary Yo...

Role & responsibilities Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel , So...

Job SummaryThe Operations Manager is responsible for the strategic and operational oversight of both toll-free and digital channels. This role focuses on unit-wise performance analysis, identifying process improvement oppor...

The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with the...

We are looking for a Contact Center professional with over 12 years of experience, inclusive of 5+ years of relevant expertise in Genesys global platforms. Requirements: Proven track record with over 5+ years in th...

About the Role: We are looking for an experienced and results-driven Operations Lead to oversee the day-to-day management of our Contact Centre operations. This role requires a strong leader with excellent problem-solving abi...

Role SummaryThe Contact Center Supervisor is responsible for leading day-to-day voice and non-voice support operations with a focus on IT services across healthcare, fintech, and retail clients. The role ensures high service ...

Position Summary... What youll do... You make sound jud...

Process Analysis & Optimization • Evaluate and optimize existing Contact Center processes to remove inefficiencies and bottlenecks. • Develop strategies for workflow improvement, reduced operational ...

Job Location: ChennaiTitle: Senior ManagerReports to : Customer Service HeadDepartment Overview:Customer Service department provides professional and high-quality assistance to customers of matrimony.com throughout the custom...

Perform identification of failure points, troubleshooting and resolution for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network ...

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability...

Job Brief: We are looking for a subject matter expert in the call center domain with deep hands-on experience with Cisco UCCE design and delivery and Webex Contact Center. 5 to 10 year s experience in the Cont...

Independently serve as the first point of contact for advisors, relationship partners, or clients regarding service issues, requests, policies, procedures, and account information. Communicate directly with clients a...

The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them wit...

Job Title: Contact Center Manager (Sales) - General InsuranceJob Summary:The Contact Center Manager (Sales) for General Insurance is responsible for overseeing and driving sales operations within the contact center. This role...

Job Summary We are seeking a highly skilled Contact Center Senior Specialist to provide operational support for our Genesys Cloud CX /Nice Cx One /Webex CC environment The ideal candidate will b...

Position: Assistant manager Quality Contact center (Travel /OTA domain )Location: PuneEmployment type: PermanentJob type: Full time24*7Profile Summary:IGT Solutions is looking for Assistant Manager Quality . The Assistant Qua...